24/7 Within UAE
800 200 200

Outside UAE
+971 2 612 3456

About Us

Vision
Omeir is a one stop travel solutions provider which aims to continuously grow across borders, in products and services, and always putting the customer’s delight at first place.

Mission
We provide travel related solutions to individual & corporate customers.

Values
  • Excellence in service delivery by understanding the needs of the customers and ensuring we have the right people on board.
  • We shall show we are reliable by being consistent in delivering what we promise. By being knowledgeable about our products, services and the travel industry.
  • We will be passionate about serving our customers by having positive attitude, being enthusiastic and going the extra mile.
  • We will lead by example by walking the talk and being the reference point for behavior and attitude.
  • We will demonstrate our accountability by doing the best we can to meet commitments. Speaking up and being open and transparent when we no longer believe we can meet the agreed commitments, looking for solutions, rather than for excuses. Taking ownership of our shortcomings.
  • We will showcase our empathy by exercising active listening so that we can summarize the client’s needs in our own words, acknowledging the clients emotional status, providing the customer with context about why things are happening the way they are happening.
  • We will show our integrity by following the law, both local and of the travel industry. Following the organization’s policies and processes acting upon the values of the organization.

Our Facts

Omeir Travel Agency is the flagship company of the renowned Omeir Bin Youssef Group. We started our operations in 1956 and are the pioneers of the travel industry in UAE.
We have an employee bank of 500+ staff and a network of over 70 outlets in 50+ different locations across Abu Dhabi, Dubai and Al Ain. We are the largest Travel Management Company and the General Sales Agent for major international carriers in the emirate of Abu Dhabi.

Our People
We believe that the true assets of a company are its staff and invest in them with regular technical, customer service and self development training's at all levels. This is in line with our mission statement “our aim is to be the market leader by employing talented and motivated people”.
Our employee bank has multilingual staff who are professionally qualified in all aspects of the travel industry.

Our Achievements
Our remarkable achievements include the honor of being the first travel agency in Abu Dhabi to be certified ISO 9001:2000 (upgraded 9001:2008). It came as recognition of our commitment to quality and consistent efforts in anticipating and identifying market dynamics and requirements. Our testimonial as a General Sales Agent can be envisaged by our long years of representation of international carriers in Abu Dhabi.
In recognition of our services and innovative products, we have received many accolades from internationally renowned organizations- the most recent being at the 2012 World Travel Awards: winning in three categories - Abu Dhabi’s Leading Business Travel Agency, U.A.E’s Leading Travel Management Company and Middle East’s Leading Business Travel Agency for the second successive year.