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Press Releases
Launch of Omeir Travel Agency representative office in Chengdu, China
It is with great pride that we announce the launch of Omeir Travel Agency representative office in Chengdu, China.

This was celebrated in China by hosting an evening of superb food and authentic entertainment to mark the opening of our new office. The event was held at the luxurious Ritz-Carlton, Chengdu, showcasing what the UAE has to offer as a highly popular tourist destination.

The event was attended by Mr. Badir A. Almusharrekh the UAE Commercial Counsellor to China, some Emirati dignitaries, our partners in the UAE and top travel agencies from all over China.

Guests were treated to an array of eye-catching performances, including an elegant peacock dance and a beautifully choreographed display by the 'Gold Acrobats', which represented the strength and power of the desert. The event allowed us to celebrate with our loyal partners in China.
Omeir Travel Agency sign partnership with Egypt Air as Preferred Sales and Services Agent in Abu Dhabi and Al Ain
Abu Dhabi, UAE – November 28, 2016: Omeir Travel Agency, one of the largest and most renowned travel management companies and the flagship company of the reputed Omeir Bin Youssef Group in the emirate, has been declared as the PSSA (Preferred Sales and Services Agent) for Egypt Air in Abu Dhabi and Al Ain.

The partnership agreement was signed by Abdulla Bin Omeir, CEO, Omeir Travel Agency and Ossama Haroun, Manager – Abu Dhabi and Al Ain, Egypt Air in the presence of HE Wael Al Sayed Mohammed Gad, the Egyptian Ambassador to the UAE along with members of Omeir Travel Agency management.

As part of the agreement, Omeir Travel Agency will provide exclusive services to Egypt Air customers including airline tickets, hotel bookings, via a variety of different payment options through their offices in Abu Dhabi and Al Ain. Omeir Travel Agency has over 60 years experience in the travel industry becoming a preferred agent for many renowned international airlines. . The two entities have enjoyed a successful partnership in the past. One of their many achievements include, them successfully operating the first direct charter flight from Abu Dhabi to Sharm El Sheikh and now plan to operate a new charter flight to Luxor and Aswan along with other cities around the world.

Abdulla Bin Omeir, CEO, Omeir Travel Agency said, “60 years in the travel industry has resulted with us having access to a vast network and serving a variety of clients. Our business has gone from strength to strength with customer service and experience at the heart of our company strategy and we continue to forge strong relationships with our customers, clients and partners. We are delighted to establish a new partnership with Egypt Air which is a strong Key player in the commercial airline industry, providing a variety of choices and a number of new benefits to our clients. The partnership will only further strengthen our vision as we continue to provide clients with a seamless booking experience.”

Ossama Haroun, Manager – Abu Dhabi and Al Ain, Egypt Air added, “Omeir Travel Agency’s innovative ways to provide customers with convenient and up to date methods of travel planning makes it stand out from its competitors. The agency is a key strategic partner to us thanks to its widespread network both within the region and globally along with 60 years of being in the business, proving its reliability.”

HE Wael Al Sayed Mohammed Gad, the Egyptian Ambassador to the UAE said: “Signing the partnership with the preferred sales and service agent Omeir Travel Agency enhances Egypt Air’s status among our peer airlines within the Arab world. With this partnership both companies can provide competitive offers to encourage more UAE residents to enjoy year round travel to Egypt and experience its touristic and historic landmarks and leisure resorts. This partnership will also support the tourism movement to Egypt, and in turn benefit both parties. We have confidence in the excellent work delivered by both companies in providing leading travel and tourism services to Egypt and other countries, raising revenue for both Egypt and the UAE.”

Omeir Travel Agency has over 50 offices and implants in Abu Dhabi, Al Ain and Dubai along with international offices in Washington DC, USA and China that have served over 150,000 passengers and have been responsible for planning more than 100 conferences, corporate events, family reunions, religious pilgrimages, etc. in 2015 alone. The agency’s portfolio includes corporate travels such as business and government related trips along with personal leisure trips. They also boast a network of over 850 airports, 170+ hotels and over 200 partners globally.

Earlier in the year, the agency unveiled its state-of-the-art 24 Hour call center with 40+ employees in Abu Dhabi and Al Ain offering clients round the clock service. Irrespective of what time zone they are in or however urgent their issue, clients may call as well as visit the center at any time convenient for them to cater to their and their GSA’s needs.
Al Ain Call Centre Launch
Omeir Travel Agency has opened another 24/7 Call Centre which will be based in its head office in Al Ain. The call centre (Toll Free: 800 200 200) will assist clients and customers with a variety of services ranging from creating travel itineraries to assisting/managing travel requests and needs in both English and Arabic. Furthermore the Call Centre will be open for visits if any clients/customers wants to book their travel plans face to face; this service will be offered from 8am till 12am.

Mr. Abdulla Bin Omeir, the CEO of Omeir Travel Agency stated that,” Al Ain is very much a potential market and the newly launched Call Centre will offer the seamless travel service to all our clients and customers. It will operate 24/7 with next generation call centre solutions that can accommodate future growth of our network and operations. We believe in providing our customers and clients with personalized travel management services that dictate the perfect output.”

The official opening ceremony was held on 7th September 2016 in Al Ain which saw attendance of top management officials of Airlines and Travel Industry partners.
Alitalia Introduces Hi-Tech Bag Drop-Off Kiosks at Rome’s Fiumicino Airport
The check-in process for Alitalia passengers flying from Rome Fiumicino airport is now faster and simpler. The Italian airline has introduced 40 self-service check-in kiosks at Terminal 1 and for the first time in Italy, 10 new self-service bag drop-off kiosks for the automatic delivery of checked-in baggage. This means that passengers with luggage for the aircraft's hold can check-in their bags on the web, mobile phones or self check-in and then drop off their suitcases in just a few seconds without having to queue at check-in desks.

Aubrey Tiedt, Alitalia's Chief Customer Officer, said: "The new service aims to make the travel experience with Alitalia even more innovative and comfortable and provide the best technological solutions available to our customers. Alitalia is committed to making excellence its benchmark, and to stand out among European airlines for its efficiency, innovation and hospitality. This is why we have made check-in faster, especially for passengers with baggage to drop off. At the new kiosks, travellers will be greeted by Alitalia staff, who will provide them with any assistance they may need to check-in smoothly and rapidly.”

At the new self check-in kiosks, passengers will be able to print boarding passes and tags for luggage to be dropped off at the self-service units.

The kiosks will also allow passengers to purchase additional services such as extra baggage allowances, weight or size excess fees, on-board seat selection, upgrades to a higher class of travel, fast-track for security checks and purchasing of day tickets for the airline's recently opened Casa Alitalia lounge.

Digital check-in such as web, mobile and self-service, is becoming increasingly popular with Alitalia passengers, and according to the airline’s latest data, there were nearly 2.6 million digital check-ins between January and April this year, accounting for 52.3 per cent of the total check-in transactions, up 7.9 per cent on the same period last year.
Omeir Travel Agency invests AED 4 million for upgrading the State-Of-The-Art Call Centre in Abu Dhabi and Al Ain
Abu Dhabi, UAE - 04 June 2016: Omeir Travel Agency, one of the largest and most renowned travel management companies and the flagship company of the renowned Omeir Bin Youssef Group in the emirate, invested AED 4 million for upgrading its high tech call center in Abu Dhabi and Al Ain. The upgraded call center in Abu Dhabi has 40 multilingual staff that operates 24 hours a day with the aim of serving customers as an outlet, extending support to all the services, and guarantee easy accessibility and better overall customer experience.

The call center is equipped with the state of the art Cisco Call Center solutions with professionally trained customer care agents to work seamlessly and round-the-clock with customer demands and business needs, ranging from general queries related to visa, travel insurance, ticketing to hotels and holidays and more. Customers can choose to visit the call center directly to discuss or can call the call center.

Commenting on the Upgrade, Mr. Abdulla Bin Omeir C.E.O of Omeir Bin Youssef Group said “We have established our first call center in 2001 with staff strength of 9, and then we officially launched our 24 hour operation call center on 2011 with staff strength of 20 multilingual agents. And today, we have invested in upgrading our system keeping the future in mind, which is reflected in our upgraded call center infrastructure that delivers a highly secure, virtual and sophisticated customer interaction management solution for up to 400 agents ensuring amazing scaling possibilities. In addition to that, we record all our calls and do constant check-ups for quality and monitoring purposes, and to improve our customers’ experience. Our system underlines our commitment to grow and diversify the channels through which we reach our customers. These new services support our various outlets and customers’ requirements from all over the world at different time zones. We combine the best aspects of a local travel agency and global travel management company by exploring possibilities and innovative solutions to make traveling easy and safe for our customers”.

“As part of our strategic expansion plans, we have recently established two new outlets to serve our customers in Washington DC and in China. And our Al Ain call center will be fully operational right after Eid al-Fitr, and there will be further expansions in the future to elevate our reach and meet our customers’ needs from all over the world” he added.

Omeir Travel Agency has also introduced the new secure payment gateway, which is the first of its kind, dedicated to provide expertise in helping this segment grow and support the UAE economy at large. The new secure payment gateway has been developed keeping the needs of the customers in mind. With this email based invoicing system, there is no need to share credit card details with anyone and a secure online link can be used to do the payment. This can be done via mobile or a desktop at convenience.
Employee of the Year 2015
Omeir Travel Agency announced its employee of the year 2015 on 2nd May 2016 in a private ceremony at Intercontinental Abu Dhabi, which was attended by the award winners and the top management of the firm. The award was created to recognize staff for their outstanding contributions and excellence towards exhibiting and nurturing the values that Omeir Travel Agency stands for. It embodied the culture of encouraging habits and practices that leads to not only professional success but personal as well.

This unparalleled recognition was awarded to Mr. Ashraf Fawzy Saleh, Mrs. Arulsuba Neil Singh, Mr. Imran Khan Deshmukh and Mr. Vasanth Ravisankaran.

“We are building a system where values are embedded within the core work structure. To see this award being won is a true testament that this system is being practiced and grown to its full potential. Each of the staff who have won this award have exhibited the values that we stand for and the excellence we aim for, said Mr. Abdulla Bin Omeir, the Chief Executive Officer of Omeir Bin Youssef Group.

He added, “the Employee of the quarter is a miniature version of this award and it pushes our company to an era of sustained customer satisfaction. It also shows our appreciation towards our employees; we want to retain the best of the best and support and motivate them to always excel in whatever they are doing and want to achieve.”

The award ceremony ended on a high note with dinner and photoshoots.
Omeir Travel Agency Partnership with Abu Dhabi Racing
A true show of passion and excellence: One more addition to Omeir Travel Agency’s “Corporate Social Responsibility” activities.

Abu Dhabi: Dec 2015: Following the tradition of our values and leading by example, Omeir Travel Agency has partnered with Daman Speed Academy & Abu Dhabi Racing to show our support and encouragement in their long – term objective of delivering the first Emirati Formula 1 driver, thereby creating a legacy to inspire the nation’s youth and also in their prime objective of increasing Emirati participation in various global motorsport disciplines ranging from karting to single seats, GT and endurance racing at international levels.

About Daman Speed Academy

Launched by Abu Dhabi Racing (ADR) the Daman Speed Academy (DSA) aims to groom young UAE Nationals to become professional racing drivers and to bolster the Emirate’s presence in international motorsports.

Established under the aegis of Sheikh Khalid Al Qassimi, Chairman of Abu Dhabi Racing and Mr. Khaled Abdulla Al Qubaisi, Managing Director of Abu Dhabi Racing, the Daman Speed Academy sponsors a handful of young UAE Nationals every year to undergo a comprehensive driver training program. The young aspirants will go through a series of courses, seminars, workshops and track-time; ultimately preparing them for life as professional sportspeople and top performers in various capacities. The Yas Marina Circuit in Abu Dhabi is home for the academy.

Abu Dhabi Racing

Abu Dhabi Racing is an Abu Dhabi-based company working on a number of initiatives designed to bolster the emirate’s presence in global motorsport.

Via strategic relationships with Abu Dhabi-based motorsport stakeholders – including Abu Dhabi Motorsport Management, Yas Marina Circuit and Abu Dhabi Tourism & Culture Authority - the primary objective for Abu Dhabi Racing is to increase Emirati participation in various global motorsport series, including off-road and circuit-based disciplines.

Omeir Holidays Participated in the WTM held at EXCEL London
Partnering in Abu Dhabi's goal of developing into a world class sustainable destination, Omeir Holidays participated in the WTM which was held at EXCEL London from 03rd till 6th Nov 2014. Inbound holiday packages encapsulating the beauty and brilliance of Abu Dhabi as a tourist destination was showcased during the event.

Continuing the tradition of being The Premier Travel Exhibition, this year's event also was a huge success with a larger number of visitors and participating vendors.
Agent of the Month - Arabian Travel News 2015
Mr. Dinesh Nair, the Holiday Supervisor at Omeir Holidays was awarded with ‘Star Agent of the Month’ by Arabian Travel News for his professional qualities, amazing product knowledge, enthusiasm and being proactive with regard to trends and technological advancements in the Travel Industry. Congratulations on this well-deserved achievement.

Read Arabian Travel News Article
Ice Hockey Gulf Cup 2014
The United Arab Emirates team won the Gulf Cup Ice Hockey Championships 2014 conducted in Kuwait between June 6 to June 15.